Privacy Notice

Purpose of This Notice

This Privacy Notice outlines how Mitlev Services Limited collects, uses, shares, and safeguards personal information, whether obtained directly from you or via third parties. It also explains the legal basis for handling your data, in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 1998/2018, and any related UK data protection laws. Please read it carefully to understand how we manage your personal data and your rights in this regard.

This notice applies to Mitlev Services Limited – Registered Company number 16024585.

Information We Collect and How We Use It

Depending on your interaction with our services or website, we may collect the following types of information:

• Technical Information: Including your IP address (used to connect your device to the internet), browser type, language, and device type. This data may be analysed in aggregate form to understand usage trends. It is not used to identify individual users.
• Contact Details: If you contact us, register on our website, sign up for communications, attend an event, or apply for a position, you may provide details such as your name, address, email, phone number, date of birth, and any login credentials.
• Website Usage Data: This includes how you navigate our website—such as visited URLs, time on pages, and interactions like clicks or scrolling.
• Voluntary Submissions: Occasionally, we may ask you to complete surveys related to our services or your experience on our website.

This data helps us to:

• Confirm your identity;
• Respond to queries and deliver our services;
• Improve and tailor our offerings;
• Handle support and dispute resolution;
• Fulfil legal or regulatory requirements;
• Promote the safety of our services and systems;
• Process job applications;
• And for any other purpose required or permitted by law.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• To pursue our legitimate interests, such as delivering and enhancing our services, provided these do not override your rights;
• To meet legal or regulatory obligations;
• To fulfil contractual obligations, such as when you enter into an agreement with us;
• Based on your consent, where required—for example, in sending marketing messages to personal email accounts.

You may withdraw your consent at any time by contacting us at [email protected].

Data Transfers

Your personal data may be transferred outside of the UK or European Economic Area if necessary to deliver our services. We ensure that any such transfers are carried out in compliance with applicable data protection laws, with appropriate safeguards in place.

Data Retention

We keep your personal data only as long as necessary for the purpose it was collected, or to comply with legal or regulatory requirements.

If you unsubscribe from marketing communications, we may retain minimal data to ensure you are not contacted again.

Your Rights

Under UK data protection laws, you may have rights to:

• Request access to personal data we hold about you;
• Ask for corrections to inaccurate or incomplete data;
• Request deletion or restriction of your data (subject to legal exceptions);
• Object to the processing of your personal data;
• Withdraw consent where it forms the basis of processing.

To exercise these rights, please contact us via the details at the end of this notice. We may require identification to confirm your request. We aim to respond within one month, though complex requests may take longer.

You also have the right to raise a complaint with the relevant data protection authority.

Marketing and Unsubscribing

If you no longer wish to receive marketing communications, please use the opt-out options provided in our emails or contact us directly. We’ll retain enough information to ensure your preferences are respected.

Cookies

Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

• Analyse traffic and website performance;
• Improve user experience;
• Personalise content and advertising;
• Track engagement with emails.

You can manage or disable cookies through your browser settings. Disabling cookies may affect how our website functions.

For more information, visit https://www.aboutcookies.org.

How to Contact Us

If you have questions about this notice or wish to exercise your rights, please visit our Contact Us page for the most appropriate way to get in touch.